For all clinical enquiries, patients should now use our online triage request form.
If you are unable to use, or need support completing, the online triage form, you can contact the surgery on 01724 842244 or visit the practice and speak to a member of our reception team, who can assist you.
To request support for a medical concern, please complete our online request form. Please note that you should receive a response within 48 working hours.
Once you have submitted the online form, your enquiry will be care navigated to ensure you are directed to the most appropriate service or healthcare professional. This may include:
- An appointment at the surgery (on the same day, if appropriate).
- Referral to a pharmacy (we can arrange this directly).
- Signposting to another suitable service, such as a First Contact Physiotherapist, Social Prescriber, or other relevant healthcare professional.
If you submit the triage form after 5:00pm, you may not receive a response until the next working day.
The form can be accessed through the Contact Us page on our website or via the NHS App.
This service is not for emergency requests. If you require urgent medical assistance, please contact NHS 111, or call 999 in a medical emergency.
IMPORTANT
Photos
Please do not attach photographs of intimate areas.
Interpreters
If you require an interpreter for a face-to-face or telephone consultation, please state this clearly in your enquiry.
Contact Details
When completing a triage request, please ensure all contact details are accurate. This enables us to contact you by telephone or SMS regarding your enquiry.
Chaperones
All patients are entitled to have a chaperone present during any consultation, examination, or procedure where they feel one is required. If you would like a chaperone to be present, please indicate this in your triage request where possible.
Thank you,
Ancora Medical Practice
