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When We're Closed

When we're closed please follow the advice below.

Urgent Medical Help

If you need urgent medical help but it's not a life-threatening situation, you can call NHS 111.  For example, if you:

  • think you need to go to hospital
  • don't know who to call for medical help
  • don't have a GP to call
  • need medical advice or reassurance about what to do next

When you call 111, a trained adviser will ask you questions to find out what’s wrong, give you medical advice and direct you to someone who can help you, like an out-of-hours doctor or a community nurse.

If the adviser thinks your condition is more serious, they'll direct you to hospital or send an ambulance. If you don’t speak English, tell the adviser what language you want to speak and they will get you an interpreter. You can call 111 any time of the day. The call is free from landlines and mobiles.

For health needs that are not urgent, you should contact your GP.  You can use our online consultation service to do this.  To learn more about this service please click here or to login if you already have an account click here.

If a health professional has given you a number to call for a particular condition, you should continue to use that number.

Access To Additional Services

Home visiting service

  • The home visiting service is a GP-led service to boost home visiting capacity for primary care. The service will support home visiting and care needs for shielded patients. Shielded patients with no COVID-19 symptoms requiring face-to-face assessment should be seen via home visits unless an alternative care setting is clinically indicated.
  • To access to this service a GP will refer a patient via the Single point of Access (SPA)

Community Response Team Service

  • This service supports care homes and end-of-life patients. It is managed jointly with emergency care practitioner/social care/community teams, led by GPs, between 8am-8pm, seven days a week.
  • Care homes have direct access to this service and all Primary Care practices can access this via Single point of Access (SPA)

Extended Access/weekends

  • Appointments outside of normal hours are now available for patients. This includes weekday evenings (6.30pm-8pm), Saturdays (8am-8pm) and Sundays (10am-2pm).
  • Patients can book an appointment in their local area, in advance, by speaking with their usual practice.
  • Following the passing of COVID-19’s peak this service will restart on July 1, 2020.
  • To access this service and to book an appointment, please call your practice.

Out of Hours service

  • The out-of-hours period is from 6.30pm to 8am on weekdays, and all day at weekends and on bank holidays.
  • To access this service For North Lincolnshire or Goole please call 111.

Hot clinics

  • The hot clinic service is face-to-face consultations for patients with COVID-19 symptoms who require care.
  • For patients requiring a face-to-face assessment, either because of illness/complications related to suspected/confirmed COVID-19, or due to other long term conditions in the presence of suspected/confirmed COVID-19, should be remotely triaged by their practice to assess their symptoms and their need for a face-to-face consultation.
  • Patients can only attend hot clinics after they have been booked in for a specific appointment slot.  Patients cannot self-refer in to this service.

Children with symptoms of COVID-19

  • COVID-19 tends to be a mild, self-limiting respiratory illness in children.
  • Prolonged illness and/or severe symptoms should not be attributed to COVID-19 and should be evaluated as usual. The threshold for face-to-face assessment in general practice and for referral to secondary care should not change during the COVID-19 pandemic.
  • To access this service, patients should call 111 for a clinical assessment.

Access to medication for patients with symptoms of COVID-19

  • Patients with COVID-19 symptoms should be advised not to go to community pharmacies.
  • If patients require a prescribed medication, this should be collected by someone who is not required to isolate themselves due to contact with the patient e.g. a neighbour or relative who does not live in the same household.
  • Alternatively, this can be done via NHS Volunteer Responders and delivered to the patient’s home. For information on how to use this service please call 0808 196 3646 (8am to 8pm) to arrange volunteer support. For more information please use the following link.

https://volunteering.royalvoluntaryservice.org.uk/nhs-volunteer-responders-portal/isolating

Mental health, dementia, learning disability and autism

  • Patients may feel distressed, anxious or low in response to the COVID-19 outbreak.
  • There are lots of online resources on mental wellbeing which includes information on stress, anxiety, depression, and wellbeing, and where to get urgent or emergency help for mental health needs. For more information please use the following links:

https://www.mentalhealth.org.uk/blog/every-mind-matters

https://northlincolnshireccg.nhs.uk/the-haven/

  • The Doncaster Talking Shop and the Improving Access to Psychological Therapies (IAPT) Long Term Conditions service have changed all their appointments to telephone/ video conferencing or Mind District online therapy programme.
  • Referral processes for both teams remain the same. Talking Shop self-referrals via Tel: 01302 565556 and IAPT Long Term Conditions is via Single Point of Access on 01302 566999 or direct office number is 01302 379563 for any other queries.
  • The Rotherham IAPT team can be contacted via telephone 01709 447755.
  • The North LincolnshireTalking Shop on Market Hill, Scunthorpe is now OPEN for walk in referrals between 10am and 4pm Monday to Friday. The team is also taking telephone referrals on 01724 867297.
  • If your call is of an urgent nature please contact the RDaSH Crisis Teams on either 01302 566999; 01709 302670 or 01724 382015

https://iapt.rdash.nhs.uk/

People requiring translation and interpretation services

  • The move to remote consultation and use of PPE in face-to-face consultations requires additional considerations. For example, the impact of PPE on lip reading. The GOV.UK website provides advice for the public and is translated into multiple languages. The Doctors of the World has translated relevant NHS guidance into 60 languages.
  • Communication tips and BSL interpreters are available for supporting people with hearing loss to access general practice services.

 

 

Medical Emegencies

Please call 999.

You should only call 999 in an emergency, for example, when someone's life is at risk, someone is seriously injured, or critically ill.

Routine Medical Help

For all health needs that are not urgent, or an emergency you should contact your GP.  You can use our online consultation service to do this.  To learn more about this service please click here or to login if you already have an account click here.

Administration Enquiries

For all administration enquiries please use our online service at any time or phone us when we're open.  To learn more about sending administration enquiries online please click here or to login if you already have an account click here.